Support
How can we help?
Answers to common questions are below. Still stuck? Write to support@scenta.app and include your iPhone model, iOS version and Scenta version. A person reads every message. Never send passwords or payment details.
Getting started
How do I sign in?
With Apple or Google. Scenta needs an account so your shelf and logs are safe and on every device you use. There is no password to remember.
My shelf is empty after signing in. Where did it go?
You probably signed in with a different method than before, which creates a separate account. Sign out and sign in again with the Apple or Google account you used first.
A fragrance isn't in the catalog. What now?
Create it from the add screen with its brand, name and concentration. It goes on your shelf straight away and becomes visible to everyone once other people or a curator confirm it.
Can I import my spreadsheet?
Yes. Export it as CSV, then import it from the add screen. Scenta matches each row to the catalog and shows you a preview before anything is added.
Logging and picks
How do I log a wear from the lock screen?
Add the Scenta widget to your lock or home screen, or the Scenta control to Control Center, then tap the bottle. You can also ask Siri or use Shortcuts.
I logged a wear without signal. Is it lost?
No. It's saved on your iPhone and sent automatically when you're back online.
How does Today's pick choose?
It looks at the weather in your city, what you've worn recently, how you rank your bottles, which ones get compliments and the occasion. Each pick shows its reason. When you swap a pick, the next ones adapt.
Why don't I see a match score?
Rank at least three fragrances first. The score needs to know a little about your taste.
Check-in notifications come at the wrong time.
Choose your check-in hours and quiet hours in Me, then Settings, then Notifications. Check-ins that would fall in quiet hours are skipped.
Scenta Pro and purchases
How do I restore my purchase?
Open Me, then Settings, then Scenta Pro, then Restore purchases while signed in to the same Apple Account you used to buy. Pro returns on that Scenta account.
How do I cancel my subscription?
Subscriptions are managed by Apple: open Settings, then [your name], then Subscriptions on your iPhone and choose Scenta. Pro stays on until the end of the period you paid for. Deleting the app or your account does not cancel it.
Can I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
Can I get Pro for free?
The 7-day free trial on the annual plan is the only free Pro. Scenta Pro is only ever bought through the App Store, and nothing else you do in the app unlocks it.
Your data and safety
How do I export my data?
Open Me, then Settings, then Account, then Export my data. You get a file with your whole collection and history. Export is free, always.
How do I delete my account?
Open Me, then Settings, then Account, then Delete account. Read what gets deleted first.
How do I report something?
Tap the ••• menu on a review, photo, price, batch note, comment or catalog entry and choose Report. You can also block the author of a review or a batch note from there. See the community guidelines.
To raise a concern about content any other way, or to appeal a decision, email support@scenta.app with a link or a screenshot and what is wrong. Copyright notices go to the copyright agent instead.
Who can see my shelf?
Only you. Your shelf, wears and rankings stay on your account; other people see only what you post to the community, such as a review. In Me, then Settings, then Privacy you choose whether prices are shared by default and manage the accounts you blocked. See the privacy policy for details.